Laurie Aldam
Cloud & Infrastructure Engineer
Worthing, West Sussex
| me@ljalabs.xyz | 07974 600 461 | linkedin.com/in/lauriealdam | ms.ljalabs.xyz/transcript |
Professional Summary
Cloud & Infrastructure Engineer with experience across modern workplace, identity, security and infrastructure transformation in enterprise Microsoft environments. A well-rounded, intuitive, and personable IT professional with a strong focus on continuous learning and practical problem-solving.
Experienced in implementing and supporting Microsoft 365 services, including large-scale migrations from on-premises file shares to SharePoint Online and enterprise endpoint management using Intune across a diverse device estate. Focused on a cloud-first approach, modernising legacy infrastructure while improving security through identity, access control, and endpoint governance. Configures and maintains the core identity, security, and platform services that enable Microsoft 365 at scale across the organisation.
Strong background in Windows Server administration and hybrid infrastructure support across on-premises and Microsoft Azure environments, maintaining reliable enterprise systems through ongoing cloud transition. Combines hands-on engineering with a pragmatic approach to modernisation, supporting and stabilising hybrid infrastructure while enabling a secure and efficient digital workplace.
Key Skills
Identity & Access Management: Entra ID Workforce & External tenants, AD DS, SSO with SAML & OIDC, SaaS account lifecycle management with SCIM provisioning
Modern Workplace: Microsoft 365 migration, adoption and ongoing administration
Endpoint Management: Shifted from on-premises management to Microsoft Intune, Windows Autopilot, device lifecycle management, multi-device estate administration
Cloud & Infrastructure: Management of hybrid infrastructure spanning on-premises Windows Server and IaaS environments, with experience deploying and supporting cloud-native applications on PaaS platforms
SaaS Integration: Third-party SaaS onboarding, SSO configuration, automated provisioning workflows
Security & Access Control: PKI, Conditional Access, MFA, FIDO2, Zero Trust concepts, identity-driven security controls
Troubleshooting: Escalation point for busy support team
Professional Experience
Cloud & Infrastructure Engineer – Compass Community Ltd
April 2024 – Present
Designing, implementing, and supporting cloud-first infrastructure across Microsoft Azure, Microsoft 365, and hybrid environments, with a focus on identity, security, and platform reliability within a large enterprise environment.
- Design and implement Azure-based and hybrid infrastructure solutions, supporting the transition from on-premises systems to a cloud-first architecture
- Configure and manage identity and access platforms including Active Directory and Microsoft Entra ID, enabling secure authentication, SSO, and lifecycle management
- Implement and enforce security controls including Conditional Access, authentication policies, and secure configuration standards across cloud and endpoint environments
- Support and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint) ensuring high availability and performance
- Act as a 3rd line escalation point for complex infrastructure, networking, and identity-related incidents, ensuring timely resolution and minimal service disruption
- Monitor and maintain infrastructure performance, availability, and security posture across cloud and on-premises environments
- Implement and maintain backup, disaster recovery, and business continuity solutions to protect organisational data and services
- Support network and connectivity across sites and cloud environments, troubleshooting performance and access issues
- Contribute to infrastructure and cloud transformation projects, including system upgrades, service improvements, and technology rollouts
- Maintain technical documentation, runbooks, and change records to support governance and operational consistency
Technical Consultant – Trident Group
Jan 2024 – April 2024
Brief description of your role.
- Action + task + outcome
- Action + task + outcome
- Action + task + outcome
Infrastructure Support Analyst – Compass Community Ltd
March 2023 – April 2024
Provided 2nd and 3rd line infrastructure and application support within a nationwide enterprise environment, supporting Microsoft-based systems, identity services, and core infrastructure across multiple sites. Worked closely with IT management and technical teams to maintain service stability, resolve complex incidents, and contribute to infrastructure improvement initiatives.
- Acted as an escalation point for complex technical incidents, diagnosing and resolving issues across Windows Server, Active Directory, Microsoft 365, and network infrastructure
- Provided advanced administration and support for Active Directory, Office 365, Remote Desktop Services, WSUS, Barracuda Email Security, and Microsoft Azure environments
- Supported server and infrastructure administration tasks, including system maintenance, updates, and operational health monitoring
- Managed backup systems and performed data restores, ensuring business continuity and minimising data loss risk
- Assisted with network infrastructure support, including troubleshooting connectivity issues and supporting firewalls, switches, and wireless systems
- Contributed to infrastructure projects including system upgrades, service improvements, and rollout activities across the organisation
- Supported security initiatives including review of third-party audit findings and implementation of remediation actions to improve infrastructure security posture
- Produced and maintained technical documentation, including system changes, runbooks, and operational procedures to support knowledge sharing and service continuity
- Provided mentoring and informal guidance to junior IT staff on systems, processes, and infrastructure support practices
- Delivered VOIP and telephony system support across the organisation
IT Support Analyst – Compass Community Ltd
May 2021 – March 2023
Provided 1st and 2nd line IT support within a helpdesk environment supporting 2,000+ end users and business-critical applications, delivering phone and email-based technical support for issues relating to user access, system availability, and line-of-business applications.
- Delivered 1st and 2nd line support across hardware, software, and Microsoft 365 services, ensuring timely resolution and minimal business disruption
- Managed user accounts, permissions, and access requests across core systems in line with security and operational policies
- Volunteered to support SQL-backed line-of-business applications following the departure of the development and application support team, rapidly developing new technical capability to maintain service continuity
- Maintained accurate ticketing records and contributed to service desk knowledge base documentation to improve incident resolution efficiency
Key Projects & Contributions
Delivering continuous improvements across cloud and hybrid infrastructure, with a focus on identity, security, and modern workplace technologies within a live enterprise environment.
Certifications & Training
Microsoft Azure & Cloud
- Microsoft Certified: Azure Administrator Associate (2023–2026)
- Microsoft Certified: Windows Server Hybrid Administrator Associate (2024–2026)
- Microsoft Certified: Azure Fundamentals (2021)
Identity & Microsoft 365
- Microsoft Certified: Identity and Access Administrator Associate (2026–2027)
- Microsoft 365 Certified: Teams Administrator Associate (2026–2027)
- Microsoft 365 Certified: Endpoint Administrator Associate (2024–2025)
Networking & Security
- Cisco CCNA (2022–2025)
- CompTIA Security+ (2022–2025)
- CompTIA Network+ (2022–2025)
Foundational IT
- CompTIA A+ (2021–2024)
Education
Qualification – Institution Name
Year Completed
Additional Information (Optional)
- Awards or achievements
- Open source contributions
- Professional memberships